Refund Policy

Our article does not have you more? You are not satisfied with your order? First, please contact us by email. Returns without notice will not be permitted. All merchandise returns must be unworn, unwashed, original lace (uncut), original texture (unscattered), and still have the original packaging and gifts attached.

Noticed:

1. If the reason for returning goods is from the consumer, the consumer is responsible for the shipping costs. The specific costs vary according to the delivery company you have chosen as well as customs duties according to each country.

If, the goods you received are damaged or incorrect due to our faults, the consumer will not pay the shipping costs for this reason. We do not charge you any restocking fees. The return costs will be totally at our expense.

2. Returned items must be unworn, unwashed, uncut, and unaltered (free of makeup, deodorant, or wear stains) with gifts and product packaging attached. Defective items must be reported by email within 30 days of receipt. If not reported, claims will not be considered and we will not issue credit. If you received an incorrect item, contact us within 30 days of receiving your package. Email: best@bequeenwig.com.

3. Customers will pay only one time maximum for shipping costs (this includes returns); No restocking to be charged to consumers for the return of the product. If the return is due to the buyer's problem. We do not provide return shipping labels. A restocking fee will be charged on orders refused by the customer at time of delivery or returned due to an “undeliverable” address. Upon delivery, unauthorized refusal/rejection is not accepted, and the cost of unauthorized return will be borne by the buyer.

Refund:

1. If the return is caused by our problems (such as: wrong products, product quality problem), we will give you a full refund;

2. If the return is due to buyer's problems (such as: don't like/don't want, wrong order/or size), we will take €20 off your refund as lost shipping freight and handling, and you must contact us for the return within one month of receipt.

3. As soon as your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you're approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, for a set amount of time. If you no longer use the original card, please contact us in advance.

4. If you have any problems with order/products/payment, contact us firstly. If you return the items without informing us in advance, or there is no reason to dispute, we will not undertake your full refund according to the policy.

Cancellation and exchange:

You can cancel your order/item within 2 hours of ordering by what's app +86 19124165532 or customer service email (best@bequeenwig.com). After 2 hours or more, it is not sure that your order will be canceled successfully.

We accept order cancellation before shipment. If the order is cancelled, you will receive a full refund. if the product has already shipped, we will no longer be able to change/cancel it for you.

If the item on your order is being shipped to France but you want the same item, email us at best@bequeenwig.com or What's App +86 19124165532 with return information.

Rights reserved regarding returns:

We reserve the right to define and limit, refuse and/or only reject returns at any time due to:

1. a history of irregular or excessive returns;

2. A history of irregular or excessive returns involving worn, altered, laundered, damaged or missing items.

3. Potential Fraudulent or Criminal Activity.

Incorrect items sent to us will be considered upon receipt.

Excessive Returns: Our Customer Protection team also handles situations where a customer return history may be a sign of fraudulent activity. In these situations, the Customer Protection team will contact you to discuss the situation and work with you to resolve the issue or determine whether we should refuse service in the future. Although we never want to reject a customer, we must ensure the safety, well-being and comfort of all our customers around the world.